Standing pilot remains on with the control in OFF (ICON System V1)
LED: 8 flashes, 3-second pause
On the ICON System V1 control, eight flashes with a three-second pause mean "Standing pilot remains on while setpoint knob is in OFF position". The manual's probable cause is a pilot valve stuck in the open position, and its service procedure is to replace the gas control.
If you smell gas
- Stop what you are doing. Do not use phones, switches, matches or anything that can spark inside.
- Go outside and leave the door open behind you.
- Call the FortisBC 24-hour emergency line at 1-800-663-9911 or dial 911.
Only after that, call CANRO about the water heater. Official guidance: FortisBC gas leaks and odour.
Applies to
Applies only to tanks fitted with the ICON System V1 gas control. The V2 control chart does not document an eight-flash pattern.
- Bradford White Defender Safety System atmospheric vent (RG2)
- Bradford White RG240T6N
- Bradford White RG230T6N
- Bradford White RG240S6N
- Bradford White RG250T6N
- Bradford White RG250S6N
- Bradford White RG230S6N
- Bradford White RG130T6N
- Bradford White RG140T6N
- Bradford White RG150T6N
- Bradford White RG250L6N
- Bradford White RG260T6N
Control platform: Bradford White ICON System V1 electronic gas control (green LED status light). Source manual: 238-51542-00E (REV 08/22).
Why a code is not a diagnosis
The code reports that gas continues to flow to the pilot when the control is set to OFF, which is a gas-valve failure inside the control. The manual directs replacing the gas control; a technician confirms the pattern and the knob position before replacement.
Safe things to observe
- If the heater is set to OFF and you can hear or see the pilot still burning, treat the unit as unsafe and call.
- If you smell gas at any point, leave the building and call FortisBC at 1-800-663-9911 or 911 from outside.
Do not
- Do not leave the unit running if the pilot stays lit with the knob in OFF.
- Do not attempt to repair or disassemble the gas control.
- Do not relight the pilot repeatedly to test the valve.
How professional service helps
- A technician confirms the knob position and the eight-flash pattern, then replaces the gas control per the manual so the pilot valve cannot stick open again.
Diagnostic visit
Repair visits carry a diagnostic service fee that CANRO states is credited toward the repair if you proceed. The amount is confirmed by phone; it is not published. Source, checked September 7, 2026.
Where CANRO provides on-site service
On-site service is currently offered across Metro Vancouver: Vancouver, Burnaby, Richmond, Surrey, Coquitlam, North Vancouver, West Vancouver, New Westminster, Delta, Langley, Port Moody, Port Coquitlam, Maple Ridge, Pitt Meadows, White Rock, Tsawwassen; plus Anmore, Belcarra, Lions Bay, Bowen Island, Abbotsford with travel or ferry arrangements confirmed by phone. Everything else on this site is reference information you can use anywhere in Canada.
Frequently asked questions
What does eight flashes mean?
The manual reads it as the standing pilot remaining on while the control is in OFF, caused by a pilot valve stuck open. The gas control is replaced rather than repaired.
Is this an emergency?
Gas flowing when the control says OFF is a safety issue. If you smell gas, leave and call FortisBC at 1-800-663-9911 or 911 first; otherwise turn nothing and call a technician.
Locked out with no hot water? Call with the code ready.
The brand, model and this code are passed along when you request service online, so the technician arrives prepared.
On-site service in Metro Vancouver, BC. Call to check availability.
Sources and verification
- Defender Safety System Service Manual, ICON System V1 troubleshooting chart · 238-51542-00E · accessed September 7, 2026
- Installation and Operation Manual, LED status tables · 238-51012-00V · accessed September 7, 2026
Facts checked September 7, 2026. Last updated September 7, 2026. Technical reviewer: not yet assigned.